Reforming squadrons and teams through process

  • Published
  • By STEPHANIE BOEHNING, Process Manager

In the years following World War II, American auto executives visited Toyota manufacturing plants in Japan to examine how the company was able to produce so many vehicles so quickly. Instead of punishing employees for errors, Toyota encouraged workers to stop production at any time to fix a problem or provide suggestions to management about how to reduce waste and improve efficiency. As a result, Toyota’s factories experienced fewer costly errors and benefitted from consistent improvement. This philosophy, Kaizen, is one that the American executives took home and has since revolutionized multiple industries, from healthcare to software development.

Put simply, this approach is based on the belief that continuous, incremental improvement adds up to substantial change over time. When teams or groups implement Kaizen, they circumvent the upheaval, unrest, and mistakes that often go hand-in-hand with major innovation. It’s fitting that the Japanese word kaizen translates to “good change.”

Three ways to apply the Kaizen philosophy on a personal level (or in your squadron):

Here are three ways you can start implementing the Kaizen approach in your work-life right now. Whether you’re trying to be more productive at the reserve office by reducing interruptions or attempting to complete a creative product like writing, these tips can help you get there—gradually.

1Determine where your time and energy is wasted.

One of Kaizen’s core principles is waste reduction, and it comes into play in more scenarios than you might think. A key to unlocking more productivity is do less and not more.

If you can never find the time during a drill weekend or during week to devote to the projects that are important to you, it’s possible that some of your time is being wasted by unnecessary tasks. Take stock of what you need to stop doing. We’re frequently not aware of the attentional leaks that permeate our day, so start by auditing your schedule.

Track every squadron task you perform and the time involved for a few weeks. Once you have this pool of data, assess whether each task is truly needed or if you are just operating on autopilot. If you determine a task is mission critical, how can you do it better or faster by scaling yourself? Could you create a template for certain reports or emails you write throughout the squadron/wing, for instance?

You may be able to liberate yourself from useless meetings that don’t actually require your presence or cut out obligations and to-do’s that aren’t producing any tangible results beyond draining you.

2. Ask yourself what small steps you can make to be more productive or efficient on behalf of your shop and squadron

As you start to identify areas for improvement, the key is to start with bite-sized changes. Think tiny. Often, our instinct is to go big. We get impatient and want results, if not overnight, then within a week or a month. But when you consider that incremental improvements over time are more likely to stick (as opposed to sweeping, cataclysmic changes), starting small seems increasingly appealing, although it does take patience.

If, for example, you’re trying to boost your productivity at the office so you don’t have to work through lunch, brainstorm what minimally disruptive changes might help you accomplish that. Maybe it means arriving to work 15 minutes early each morning so you’re not rushing, or setting an alarm on your phone to remind you to take a break, making you less likely to plow through and ignore a hungry stomach.

If those methods don’t make a difference, keep trying something else. And if they do make a difference, continue to refine your newfound habit, little by little.

3. Set aside time to review what’s working in your shop and what could be improved.

When we get busy, we don’t take time to evaluate what’s working and what isn’t. But for Kaizen to work, you need to reflect on how things are going, especially when you sense a friction point.

Like a Toyota employee stopping the production line, pause and document points where your personal productivity hits a snag or you find yourself getting annoyed, frustrated, or distracted. Those reactions signal a break down in the system that need to be repaired, but more importantly, an opportunity to practice self-control and slow down.

You can implement an official one-hour weekly review on a Sunday night to prioritize your focus and projects for the week ahead. It’s important to strike a balance between optimization and appreciation by integrating both positive and negative experiences. Try your own twist on the typical daily gratitude practice:

·         What was the “high point” of your day?

·         What was your “low point” of the day?

·         What could you improve upon for next time?

·         What did you feel proud of today?

·         What did you learn?

The result of using the Kaizen philosophy

Kaizen is the alternative to the feelings of defeat and failure we experience after setting overly ambitious resolutions or goals, only to abandon them a few weeks later. And while Kaizen won’t change your life overnight, it can set significant change into motion—bit by bit.

NOTE:  The 932 AW MISSION:  Generate unrivaled, combat-ready Citizen Airmen.  If you have an idea to help encourage innovation and organizational reform, and make various unit processes and administrative details work better, please write to the public affairs office and the performance planner so we can share success stories, and improve effectiveness in our profession of arms.  Thanks, and see you next Unit Training Assembly.

#ReserveReform #ReserveResilient #AFReserve #ReserveReady